Frequently Asked Questions

Answer: Tenants will put their trash cans and recycling bins curbside Tuesday evening for their routine pick up Wednesday morning. All trash bags must be in the trash can and lid closed. Do not set trash bags on the floor next to can. They will not be picked up. All cardboard boxes MUST be broken down or it will not be picked up. Styrofoam is not considered a recyclable item. Follow the City of Fayetteville Trash & Recycling guide lines that you will or have received when setting up water to make sure no trash is left behind in the recycling bins.

Answer: If any RPH team member does a maintenance trash pickup, it will result in a $35.00 fee per bag and additional fines may apply.

Answer: Fees may vary; Broken or missing window screen, trash on/in exterior or interior of homes, broken ceiling fans, broken windows, changing out the doorknobs from original, removing smoke detector batteries, any broken or major damaged in home, broken light fixtures, interior or exterior damages not related to the normal wear and tear of building.
Keys that are lost or not returned by 6PM on move out day are $25 a piece
Garage remotes that are lost, broken or not returned by 6PM on move out day are $50 a piece
We expect the house to look like how you found it.
(Please note that all these fee charges will be deducted from your deposit)

Answer: No, you do not pay for parking. Each household has enough parking for all occupants of the household that are free for the residents of that house to use. Guest may park on the street but not in front of mailboxes.

Answer: No, you cannot. According to city ordinance only up to 4 unrelated people can occupy a residency in a multi-family zoning district. Anyone caught violating this law could face fines up to $500. RPH also has a rule that there shall be only one person per bedroom. For example, if you have a 3-bedroom house you can only have 3 people live there.

Answer: Yes, we are pet friendly! There are NO BREED and NO WEIGHT RESTRICTIONS. However, an additional one-time payment is required that is nonrefundable. Pets 44lbs and under are $275 and over 44lbs are $375. You MUST pick up your pet’s waste or you are subject to a fine.
Unauthorized pets are not allowed and will be asked to be removed from the premises immediately. Fees and fines may apply.
We do not charge monthly fee for pets

Answer: We do not rent by bedroom. All tenants are jointly and severely liable for paying the rent and adhering to the terms of the agreement. If one tenant cannot pay a share of the rent in a particular month, or simply moves out, the other tenant(s) must still pay for the full rent

Answer: Rent is due on the 1St of every month. If the 1st hits on a weekend it will be drafted the following Monday. If the 1st hits on a holiday it will be drafted the day after. To ensure your rent goes through the day it is due we recommend you have ALL of your money in your account at least 2 days prior to day money will be taken out of account. It usually takes a few days for the bank to process it.

We will let you know two or three days after the 1st if the payment did not go through and was not processed.

Answer: RPH will draft the monthly rent from ONE BANK ACCOUNT per residence. Tenants may use one personal account for the entire house or set up a joint bank account.

Personal account: The account holder will have everyone deposit the rent into his/her account. Joint account: All parties have access to the account and may make deposits anytime.

RPH recommends the joint bank account option. It allows everyone to access the account when NSF notices are received.

Answer: Yes, there is a $50 fee every time the rent is drafted and it comes back as an NSF.  The fee and rent that was due on the 1st will be drafted 2 days after tenants are notified of the NSF. This gives you time to make any deposits or transfers necessary.

When there’s a NSF, your bank may also have additional charges. Charges vary depending on the bank (check with your bank on their policies).

Answers: Tenants will set up all their own utilities. Please see rental package for utility sheet download

Answers: Due to the new City of Fayetteville code regulations, ARC Fault Breakers are used in all homes. These breakers are per code and are installed in all living areas of the home such as the bedrooms and living rooms. ARC Fault Breakers are designed to detect an arch which is essentially an electric leak caused when a hot wire touches a neutral or ground wire. These are susceptible to “nuisance tripping” due to the items that are plugged into that circuit. 9 out of 10 times if someone is getting a reoccurring breaker trip it is going to be caused by something plugged into a hot circuit and going through the process of elimination of unplugging an item to see if that circuit trips again is necessary to find the culprit. Also, the item causing the breaking to trip does not have to be on. if you go through the process of elimination and/or reset the breaker and still cannot find the problem, then please contact our office or message us on tenant cloud.

Answers: 9 out of 10 times if someone is getting a reoccurring breaker trip it is going to be caused by something plugged into a hot circuit and going through the process of elimination of unplugging an item to see if that circuit trips again is necessary to find the culprit. Also, the item causing the breaking to trip does not have to be on.  If that still doesn’t work, please reset the breaker. if  you go through the process of elimination and/or reset the breaker and still cannot find the problem, then please contact our office or message us on tenant cloud.

Answer: Our office is open Monday-Thursday 9AM to 6PM and Friday 9AM to 4PM. Due to COVID-19 all office hours are appointment only and masks are mandatory
Phone: 479-445-6228
Emergency  479.435.5091
Office@rphre.com
If you are a current resident, you can directly message us within the Tenant Cloud app and a representative will answer you as soon as they are available.

Answer: The tenant representative will receive an invite to connect through your email from Tenant Cloud. You will click the link you receive to set up a safe and easy portal to use (usually takes 3 minutes to set up). From there you will be able to directly communicate with us, submit maintenance requests, track maintenance request in real time and see shared documents from your landlord and property managers. You will not be doing any payments through the portal.

Answer: They are the main point of contact between the tenants of the household and the property managers. They will be responsible for submitting all Emergency work order to the office and tenant cloud. Please see below what constitutes as an emergency.

Answer: All work orders must be submitted to tenant cloud by a tenant living in the home. This is due to the fact that the parents and guarantors do not live in the home and may not have all the information we need for the work order to be completed successfully. Any work order  submitted by someone other than a tenant living in the home will not be accounted for unless authorized by RPH LLC.

Answer:

1. No water, provided that the bill has been paid and didn’t get shut off
2. No heat when the temps are forecasted below 45 degrees
3. Active sewer back up
4. No electricity, again provided that the bill has been paid and didn’t get shut off
5. Broken gas line or leak (natural gas smells like rotten eggs)
6. No entry to your home due to an unresponsive keypad
7. Fire (call 911 first, then Maintenance)

Answer: Text the emergency, house address and any photos to 479.435.5091. Also, submit the emergency to the tenant cloud app for record keeping. If any messages are sent to this number and it does not constitute as an emergency, you will not receive a response. Instead, it will be resolved by our maintenance team on the following business day.

Answer: Please see sublease agreement located in the Rental Package tab on our website

Answer:  No, you cannot terminate the lease under any circumstances. However, you can terminate a person on the lease if BOTH parties, landlord and all current tenants, agree to the termination. Please see Rental Package located in the banner at the top of the page for Lease Termination Agreement form.

Answer: There currently is a noise ordinance in Fayetteville. Sound (music) coming from a vehicle at any time should not be heard from a distance greater than 30 feet and plainly audible. Between the hours of 1AM to 8AM, noise coming from a business or residence that can be heard from a distance greater than 150 feet from the business or residences is a violation of the City’s noise ordinance. Violations at any other time will be determined by a sound meter reading taken from the property line by a certified officer. Use of compression release engine brakes is prohibited in the city limits. Construction noise has different rules so if you have any questions please call the City of Fayetteville.

Answer:

• No climbing over the railings
• No sitting on railing or dividers
• No glass
• No banners, signs or flags
• Must clean up after yourself and guests
• Fayetteville City Ordinance requires quiet hours between 1AM-8AM

Anyone that violates any of these rules may be subjected to fines and/or eviction. RPH is not responsible for accidents, injuries, or lost and damaged goods.

Answer:  Our office hours are appointment only and masks are mandatory. We encourage you to contact the office if you or any of your roommates are experiencing any symptoms, have been exposed, and/or have a confirmed COVD-19 case in the home. All conversations with the office will be confidential and are used for the protection of our tenants and our team. When we are informed of a possible or confirmed case, we will pause all work orders for the home for 14 days. Please continue to submit all work orders to tenant cloud and we will schedule them for after the two-week period. If there is a emergency, please submit your work order on tenant cloud and text or call the emergency contact number.