Answer:
Our office is open Monday-Thursday 9AM to 5:30PM and Friday 9AM to 4PM. Due to COVID-19 The office is closed to the publi.
Phone 479.445.6228
Emergency 479.435.5091
If you are a current resident, you can directly message us in the group message created for you and a representative will answer you as soon as they are available.
Answer:
Tenants will put their trash cans and recycling bins curbside Tuesday evening for their routine pick up Wednesday morning. All trash bags must be in the trash can and lid closed. Do not set trash bags on the floor next to can. They will not be picked up. All cardboard boxes MUST be broken down or it will not be picked up. Styrofoam is not considered a recyclable item. Follow the City of Fayetteville Trash & Recycling guidelines that you will or have received when setting up water to make sure no trash is left behind in the recycling bins. If for whatever reason the city has still not picked up your recycling, please toss it in the trashcans instead so it is not sitting on the curb. If you know you have excess trash, please look into purchasing another trashcan to be picked up by the city each week. Please see trash and recycling collection on City of Fayetteville website for trash bin rates.
Answer:
If any RPH team member does a maintenance trash pickup anywhere outside or around the home, it will result in a $35.00 fee per bag and additional fines may apply. There is a 1 bag minimum when we have to come out and pick up after our tenants. We will send out a notice email at least 24 hours before, if the trash is still not picked up by that time, we will send our team to pick it up for you.
Answer:
No parking is free when you rent with us. Only the complexes, Henson Hill I, Henson Hill II, and Greystone will be given parking sticker with their house number on it. These Tenants must park in the spot that matches the house number on their tag. Guest may park in the guest’s spots or on the street (unless otherwise stated) but not in front of mailboxes. Parking stickers will be picked up a month before you move in. In order to pick up a parking sticker your last half of your deposit must be paid and your bank draft from, utility sheet, and Insurance declaration page must all be filled out and turned into the office. If you do lose a parking sticker there will be a $25 fine to replace it. They can be picked up at the office and must be initialed by one of the property managers. Due to the limited, 3 to 4 spots per household, any untheorized cars parked in a tenant’s space may be towed upon request. Tenants may call 479.966.4869 to tow any cars in their spots. Please do not contact the office.
Answer:
Fees may vary; Broken or missing window screen, trash on/in exterior or interior of homes, broken ceiling fans, broken windows, changing out the doorknobs from original, removing smoke detector batteries, any broken items or major damaged in home, broken light fixtures, interior or exterior damages not related to the normal wear and tear of building, etc.
Lost keys are $25 and broken or lost garage remotes are $50
Bulk items left in the home are $200 a piece.
Each bag of trash left behind is a $75 fee
We expect the house to look like how you found it. If it does not look like how you found it, you will be subjected to cleaning and repair fees.
(Please note that all these charges will be deducted from your deposit)
Answer: No, you do not pay for parking. Each household has enough parking for all occupants of the household that are free for the residents of that house to use. Guest may park on the street but not in front of mailboxes.
Answer:
No you cannot. According to city ordinance only up to 4 unrelated people are allowed to occupy a residency in a multi-family zoning district. Anyone caught violating this law could face fines up to $500. RPH’s policy states that there shall be only one person per bedroom. For example, if you have a 3-bedroom house, you can only have 3 people live there.
Answer:
Yes, we are pet friendly and there is NO WEIGHT LIMIT or BREED RESTRICTION. However, an additional one-time payment is required that is nonrefundable. Pets 44lbs and under are $275 and over 44lbs are $375. You MUST pick up your pet’s waste or you may be subject to a fine.
Unauthorized pets are not allowed and will be asked to be removed from the premises immediately. Fees and fines may apply.
Tenants must pick up after their pets. Doggie bags are provided for you at the complexes. If you do not pick up after your pets you will be subjected to fines.
We do not charge monthly for pets.
If you transfer homes within a property managed by RPH, then your deposit will be transferred as long as we did not have to use it to fix any pet damage.
Answer:
No, you as tenants are renting a residence as a whole, not per bedroom. All tenants are jointly and severely liable for paying the rent and adhering to the terms of the agreement. Each of the tenants on the lease can be held responsible as a group (“jointly”) and individually (“severally”) for all of the terms and obligation under the lease. We highly recommend a roommate agreement to prevent any issues during the lease term .
Answer:
Monday. If the 1st hits on a holiday it will be drafted the day after. To ensure your rent goes through the day it is due we recommend you have ALL of your money in your account at least 2 business days prior to day money will be taken out of account. It usually takes a few days for the bank to process it.
We will let you know two or three days after the 1st if the payment did not go through and was not processed
Answer:
RPH will draft the monthly rent from ONE BANK ACCOUNT per household. Tenants may use one personal account for the entire house or set up a joint bank account.
Personal account: The account holder will have everyone deposit the rent into his/her account.
Joint account: All parties have access to the account and may make deposits anytime.
RPH recommends the joint bank account option. It allows everyone to access the account when NSF notices are received.
Answer:
Yes, there is a $50 fee every time the rent is drafted and it comes back as an NSF. The fee and rent that was due on the 1st will be drafted 2 days after tenants are notified of the NSF. This gives you time to make any deposits or transfers necessary.
When there’s a NSF, your bank may also have additional charges. Charges may vary depending on the bank (check with your bank on their policies).
Answers:
Tenants will set up all their own utilities. Please see rental forms for utility sheet download.
Once you have set up utilities for your home you will need to turn in a utility verification form with your account numbers.
Answers:
These breakers are per code and are installed in all living areas of the home such as the bedrooms and living rooms. ARC Fault Breakers are designed to detect an arch which is essentially an electric leak caused when a hot wire touches a neutral or ground wire. These are susceptible to “nuisance tripping” due to the items that are plugged into that circuit. 9 out of 10 times if someone is getting a reoccurring breaker trip it is going to be caused by something plugged into a hot circuit and going through the process of elimination of unplugging an item to see if that circuit trips again is necessary to find the culprit. Also, the item causing the breaking to trip does not have to be on. if you go through the process of elimination and/or reset the breaker and still cannot find the problem, then please contact our office or message us on tenant cloud.
Answers:
9 out of 10 times if someone is getting a reoccurring breaker trip it is going to be caused by something plugged into a hot circuit and going through the process of elimination of unplugging an item to see if that circuit trips again is necessary to find the culprit. Also, the item causing the breakers to trip does not have to be on. If that still doesn’t work, please reset the breaker. if you go through the process of elimination and/or reset the breaker and still cannot find the problem, then please contact our office or message us on tenant cloud
Answer:
Our office is open Monday-Thursday 9AM to 5:30PM and Friday 9AM to 4PM. Due to COVID-19 The office is closed to the public
Phone 479.445.6228
Emergency 479.435.5091
If you are a current resident, you can directly message us in the group message created for you and a representative will answer you as soon as they are available.
Answer:
All tenants will receive an invite to connect through their email from Tenant Cloud. You will click the link you receive to set up a safe and easy portal to use (usually takes 3 minutes to set up). From there you will be able to directly communicate with us, submit maintenance requests, track maintenance request in real time and see shared documents from property managers. You will not be doing any payments through the portal.
Answer:
They are the main point of contact between the tenants of the household and the property managers. They will be responsible for signing any Addendums pertaining to the lease and paperwork needed to replace anyone in the home if needed. They will also be the one to tell us if they are moving or renewing before the deadline.
Answer:
All work orders must be submitted to tenant cloud by a tenant living in the home. Any work order submitted by someone other than a tenant living in the home will not be accounted for.
Answer:
- No water, provided that the bill has been paid and didn’t get shut off
- No heat when the temps are forecasted below 45 degrees
- Active sewer back up
- No electricity, provided that the bill has been paid and didn’t get shut off
- Broken gas line or leak (natural gas smells like rotten eggs)
- No entry to your home due to an unresponsive keypad
- Fire (call 911
Answer:
Text the emergency, including photos, to 479.435.5091. Also submit the emergency to the tenant cloud app for record keeping. If any messages are sent to this number and it does not constitute as an emergency, you will not receive a response. Instead, it will be resolved by our maintenance team on the following business day.
Answer:
Please see sublease agreement located in the Rental forms tab on our website or contact the office and we will send you a copy. This addendum must be signed by the tenant rep. We also require an application from the person(s) subletting.
Answer:
No, you cannot terminate the lease under any circumstances. However, you can terminate a person on the lease if BOTH parties, landlord and tenant representative, agree to the termination. Please see Rental Package located on our website for Lease Termination Agreement form or contact the office and we will send you a copy.
Answer:
There currently is a noise ordinance in Fayetteville. Sound (music) coming from a vehicle at any time should not be heard from a distance greater than 30 feet and plainly audible. Between the hours of 1AM to 8AM, noise coming from a business or residence that can be heard from a distance greater than 150 feet from the business or residences is a violation of the City’s noise ordinance. Violations at any other time will be determined by a sound meter reading taken from the property line by a certified officer. Use of compression release engine brakes is prohibited in the city limits. Construction noise has different rules so if you have any questions please call the City of Fayetteville.
Answer:
- You are not allowed on the roof under any circumstances. Any violation results in a $1000 fine
- No climbing over the railings
- No sitting on railing or dividers
- No glass
- No banners, signs or flags
- Must clean up after yourself and guests
- Fayetteville City Ordinance requires quiet hours between 1AM-8AM
Anyone that violates any of these rules may be subjected to fines and/or eviction. RPH is not responsible for accidents, injuries, or lost and damaged goods.
Answer:
Our office hours are appointment only and masks are mandatory. We encourage you to contact the office if you or any of your roommates are experiencing any symptoms, have been exposed, and/or have a confirmed COVD-19 case in the home. When we are informed of a possible or confirmed case, we will pause all work orders for the home for 14 days. Please continue to submit all work orders to tenant cloud and we will schedule them for after the two-week period. If there is an emergency, please submit your work order on tenant cloud and contact the office if it is the weekend, please contact the emergency number.
Answer:
Yes, EACH TENANT in the household must have their own policy of no less than $100,000.00. Each tenant must claim the landlord as a third party, pay the full year upfront, and turn in their declaration page to the office for proof no later than two weeks before you move into your home. Renters insurance provides financial reimbursement to cover a tenant’s lost or damaged possessions as a result of fire, theft, water damage, vandalism, etc. It will also cover a tenant’s liability in the event that a visitor is injured on the premises.
Each household must choose ONE provider that RPH LLC has approved. See utility sheet for approved providers and more information. For example: if one tenant chooses to use State Farm all tenants must use State Farm.
EACH tenant must pay their insurance policy for a year in full EACH tenant must turn in the declaration page to the office for proof of insurance.
This must have the tenants name on it, reflect that you have at least $100,000.00 in liability, and the correct house address on it, show that it was paid in full, list RPH LLC, STEELHOG LLC, or SUNHOG LLC, as the additional interested party, should show the lease agreement start and end date, and that it covers: Fire, Smoke, Explosion, Backup or Overflow of sewer, drain or sump, and/or water damage. (You may add additional coverages you may want but these are required)
Answer:
Yes, RPH will take care of all lawn care and Maintenance pertaining to home. This includes, but not limited to pest control, filter changes, appliance repair, hardware repair, door code changes, etc. Tenants will be responsible for changing out their own light bulbs (except for recessed lighting)
Answer:
Per section 12, Landlords Right of Entry, of your signed lease agreement outlines the procedures for entering the home.
By submitting a work order you have otherized the landlord to enter the home until the work order is complete. Due to the complexity and number of work orders, we are unable to schedule you for an exact time. Our goal is to assess the issue within 48 hours of TenatCloud submittal unless otherwise stated. If extra assistance is required for the work order to be completed the office will contact you.
Answer:
You may not under any circumstances change the locks on any of your doors for the safety of all parties involved. in case of an emergency first responders, landlord, or others will need access to the entirety of the home. If you do change the locks on any of the door you will be assed a $100 fee and the unauthorized lock will be removed. However, door codes (on either the front or back door) may be changed by submitting a maintenance request.
Answer:
The remainder of the deposit will be returned to the bank account on file within 60 days after the expiration of the lease. The Deposit will NOT be distributed among multiple accounts. It is up to the account holder to allocate the money to the other tenants.
Answer:
Yes, each household must pay a security Deposit in the amount of one month’s rent. Half of the deposit is due before signing the lease. This will hold the house for 2 business days for you and your guarantors to sign the lease and any addendums. Your last half of your deposit will be due a month before you move in. Your security deposit can be paid in one lump sum or split up amongst yourselves. You may pay the deposit by turning in a bank draft from and we draft from there, dropping off/mailing cash or a check, or paying through PayPal with a 4% fee. Please note: This deposit is refundable is used to put the back the house to its original state before move in. The deposit will be sent back to the bank account we have on file and it will be up to the account holder to allocate the remainder of the deposit to the other tenants.
